Complaints by students about UK universities rise for seventh year in row
The number of complaints by students rose to a record level in 2012, says the annual report of the Office of the Independent Adjudicator (OIA). This is the seventh consecutive year in which numbers of complaints have risen.
The OIA is an independent body reviewing student complaints from universities in England and Wales. It is often a late or final port of call in cases not resolved by internal processes of the university concerned.
The number of complaints received by the body in 2012 rose by 25% to 2012 complaints compared with 1605 in the previous year. This is in line with an upward trend observed over the preceding seven years.
The OIA expects that complaints will continue to increase as the impact of increased fees is felt. Ram Gidoomal, the chair of OIA’s directors, said: “2012 was the first year of the new student finance arrangements that allow universities